This document illustrates the General Purchase Conditions hereinafter referred to as “Conditions” which govern access to and use of the Site. Access and use of the Site, subject to age verification, constitutes acceptance of these Conditions, which will apply in the same way as a written and signed contract.
The Site is offered in the state in which it is located. Therefore, it is not possible to guarantee, for example, that the Site is always online for browsing / use in the current format, nor that the software downloaded from it is compatible with the user’s devices, nor the absence of viruses or other defects, nor that the published material is complete or accurate.
These Conditions are valid from December 1, 2020. We reserve the right to make any changes. Any such changes will be published on the Site and thus made available for viewing at any time.
To use the Sales Services, it is the user’s responsibility to ensure the confidentiality of their account and password, as well as to limit access to their computer. The user also agrees to be responsible for any activity carried out using his account and password. The Site does not sell products to minors due to the country of origin of the order. The Company reserves the right to deny the service, close accounts, remove or modify content or cancel orders at its sole discretion.
ART. 1 Subjects
The holder of the contract is Cantina Ripoli Srl VAT number 01433640529, Via di Ripoli 1 – Monsanto 50028 Barberino Tavarnelle (FI) which hereinafter will be referred to as the Company.
The user will be called: customer.
Art.2 Object of the service
Through the e-commerce service, the company makes available to the Customer the online shop from which it is possible to purchase the Company’s products. The Customer can view the electronic catalog and the offers of the Company and make purchases bearing in mind and accepting the conditions of sale.
Art. 3 Acceptance of the general conditions of sale
All sales and purchase contracts will be concluded directly by accessing the website www.cantinaripoli.it where the customer can conclude the contract for the purchase of the desired product by carefully following the instructions and procedures provided.
These general conditions of sale are an integral and essential part of the sales contract, for this reason they must necessarily be examined by the Customer, before completing the purchase procedure. The order confirmation provides full knowledge of the same and their full acceptance by means of a specific check.
The Customer, upon completion and confirmation of his purchase order, unconditionally accepts and undertakes to observe, in his relations with www.cantinaripoli.it and with www.palazzodelduca.it the general conditions of sale, including the conditions payment methods illustrated below, declaring to have read and accepted all the information provided and explained in this document.
Furthermore, the Company intends to have the obligation to register with the Wine-Club in order to proceed with the purchase of Cantina Ripoli products.
All communications relating to the conclusion of the purchase contracts and any vouchers to which the buyer is entitled will be carried out exclusively by e-mail to the address indicated during registration.
Art. 4 Prices
All the sales prices of the products marketed are displayed and indicated on the website www.cantinaripoli.it, they constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code.
The prices indicated in the price list are in euros (or other currency expressly indicated) and can be modified by the Company without notice.
The Company is not responsible for taxes imposed by third countries.
Art. 5 Methods of Payment.
Payments are managed through the channels Nexi, Paypal or by bank transfer.
In case of payment by bank transfer, the contract will be concluded upon receipt of payment and only afterwards will the shipment be followed up in compliance with the shipping terms indicated in the following art. 8
In addition, the service does not include cash on delivery.
Art. 6 Orders
It is possible to purchase the products listed on the Site by sending an order, as indicated in the instructions available in the e-commerce section.
The minimum quantity to place an order is 12 bottles as indicated in the company’s E-commerce, and this through the subscription aimed at buying 12 bottles (bronze), 24 bottles (silver), 36 bottles (gold ) and 300 bottles (Diamond), renewable also automatically, depending on the customer’s choice made by means of a specific tick in the contract area.
Each subscription provides for the delivery of a Voucher. The Voucher corresponds to the value indicated in the summary at the time of purchase. From here on the Voucher is called Ripoli note
All products are carefully packed in a cardboard box suitable for shipping. Each box contains 6 bottles.
Cantina Ripoli reserves the right to remove or modify the contents of the site at its discretion, in the event of a violation of the applicable legal provisions, these General Conditions of Use, or the applicable guidelines or policies.
Art. 7 Voucher – Ripoli note
Each purchase on the Wine Club page of the website ww.cantinaripoli.it provides for the delivery of a Ripoli Note for the value indicated in the summary at the time of purchase.
The Ripoli Note will be sent as an attachment in PDF format in the summary email of the purchase following receipt of the payment and will report the unique number, the expiry date and the services to which it entitles. The voucher can be transferred to third parties upon communication via email to the address firstname.lastname@example.org which will be followed by a reply from the Company as proof of the receipt of the message. The Ripoli Note will in fact be considered transferred only upon receipt by the transferor of the acknowledgment email sent by Cantina Ripoli.
In the communication of transfer, the transferor must communicate to Cantina Ripoli the name / company name and the email address of the person to whom the The Ripoli Note is transferred in compliance with the Privacy legislation.
The Company will then contact the transferee at the addresses provided, for the communications strictly necessary for the use of the transferred Ripoli Note.
Art. 8 Shipments: delivery methods and times.
Every purchase made on the Site is made under a shipping contract e consequently the risk of loss and the title of ownership on said orders is transferred to the customer at time of delivery to the carrier in charge of transport.
The shipment can be monitored at any time thanks to the shipping code that will be provided to customer at the time of purchase.
Shipping costs may vary according to destination and weight and are indicated at time of purchase, always except for any costs and customs duties that in any case will be the buyer’s responsibility. Direct orders abroad, in fact, may be subject to taxes of imports, customs duties and taxes collected from the country of destination where the seller is not responsible. Any additional charges for customs clearance are the responsibility of the recipient.
The Company has no control over these charges and is unable to predict their amount.
Since customs policies differ from country to country, we invite you to request more information at your local customs office before placing your order. Wherever they are necessary customs clearance procedure, the delivery time indicated may be delayed.
Any local regulations may limit or prohibit the delivery of our products in some Countries.
The purchased goods will be shipped within approximately 7 days of placing the order and delivered within the terms of art. 61 of Legislative Decree 205/06.
The Company declines all responsibility for delay in shipment or non-delivery to due to force majeure or due to default of the chosen carrier. In such eventualities, The Company reserves the right to terminate the contract, in whole or in part, or to suspend it temporarily, until these obstacles are overcome.
The deadline for submitting complaints on the goods received is eight days from the date of receipt of the shipment.
Any dispute relating to the application, execution, interpretation and violation of the agreements of sale “on line” or via fax obtained through the website www.cantinaripoli.it is subject to Italian jurisdiction and the competent court is the one of the headquarters of the selling company or Court of Florence; these general conditions are reported, although not expressly therein provided, in combination with Legislative Decree 50/92 and Legislative Decree 206/05.
Art. 9 Obligations of the Customer
Once the “on line” purchase procedure has been completed, the Customer undertakes to print and keep these general conditions which he will have already viewed and accepted as an obligatory step in the purchase and this in order to fully satisfy the condition set out in Articles 52 and ss. of Legislative Decree 205/06.
The personal data and the e-mail address must be exclusively their real personal data and not those of third parties, or of fantasy, it is therefore forbidden for the user to open more than one account, using false and / or invented data, and / or fantasy, in the registration procedure necessary to activate the procedure for the execution of this contract for you (eg email address, physical address, names of other family members for personal purposes, etc ..). All multiple accounts will be subject to removal.
Cantina Ripoli reserves the right to prevent access to the site and / or services including the Wine Club, to limit, suspend or close an account.
The Company reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
The Customer releases the Company from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the customer, being the only responsible for the correct entry.
Product prices may vary continuously, as a result of constant changes in market conditions, and our costs of acquisition, management, transport, logistics, etc …
In the event of a product publication price error, any order for this will not be processed and will consequently be canceled.
Art.10 Right of withdrawal Directive 2011/83 / EU, ratified in Italy with Legislative Decree 21 February 2014, No. 21
Pursuant to art. 52 and ss. of Legislative Decree 205/06, the Customer can exercise the right of withdrawal and return the product received, in compliance with the terms and conditions set out in the Consumer Code.
The company, in case of withdrawal expressed by the Customer, undertakes to apply the provisions of the legal obligations: Article 56 of Legislative Decree 205/06:
If the customer is a consumer, and not a businnes company that purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form of the Cantinaripoli.it site, he has the right to withdraw from the purchase contract, if this has been stipulated and concluded remotely, for any reason, without the need to provide explanations and without any penalty.
To exercise the return, the customer must communicate his will to take advantage of this right within 14 days from the date of delivery of the goods. The right of withdrawal must be exercised by sending a communication by email to address email@example.com or by registered letter to the address
Cantina Ripoli Via Ripoli 1 – Monsanto 50028 Barberino Tavarnelle ( FI ) Italy
anticipating the communication via email to the address firstname.lastname@example.org
This communication must contain the name and surname of the buyer, no. order, no. invoice, date of purchase and Ripoli Note number. Cantina Ripoli will follow up on the request with the opening of an assistance ticket.
The customer must return the products in the same conditions as they were received, with the original packaging intact and complete in all their parts as they are considered integral parts of the goods and everything that was supplied, without any lack. Any Ripoli Note issued to the buyer will be immediately canceled and no longer usable. The selling company will not be liable in any way in case of transfer of the same to third parties. In the event of transfer of the Ripoli Note to third parties, the buyer undertakes to immediately inform the transferee and expressly indemnifies the seller from any liability towards the latter.
The consumer is eventually and solely responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish their nature and characteristics. In the case in which the asset is evidently used or damaged, a possible reduction in value will be carried out. The same thing also in the case of lack of the original packaging or its non-integrity, even after being returned by an unsuitable or not equipped carrier for the shipment of food products at controlled temperatures.
To limit damage to the original packaging, we suggest, when necessary, to place it in a second box, avoiding in all cases the affixing of labels or adhesive tapes directly to the original product packaging. The customer will send the product to our company through his own forwarder (Cantina Ripoli Srl, Via di Ripoli 1 – Monsanto 50028 Barberino Tavarnelle (FI), within 14 days from the notice of withdrawal. The direct shipping costs of the return are at customer charge.
The goods, until the certificate of receipt in our warehouse, travels under your responsibility, it is therefore advisable to insure the shipment against theft, loss or damage from transport (for which we do not assume any responsibility in return transport ) and to use a carrier authorized to transport food at a controlled temperature, according to the specifications that the company will communicate.
Once the goods have been received, we will refund the customer the full amount of the transaction (except for the limitations referred to in the previous points and excluding any additional costs including cash on delivery costs in the event that the customer has used this service), within 14 days from the moment we are informed of the customer’s decision to withdraw from the contract, using, except in special cases, the same payment method chosen by the customer. The refund may be suspended until the goods are received or until the consumer has demonstrated that he has returned the goods, whichever is the earlier.
Cantina Ripoli has the right to withdraw from the sales agreement by providing the customer with a simple motivated communication in the event of force majeure or supervening impossibility not attributable to the online store or the carrier. In such cases, the customer will only be entitled to a refund of any sum already paid, without increasing costs.
Art. 11 Communications by email
During the registration phase, the customer agrees to receive electronic communications from Cantina Ripoli and Palazzo del Duca for marketing purposes, thus acknowledging that all communications sent electronically meet the requirement of the written form required by law.
At any time, you can cancel your registration to stop receiving such communications, by sending an email to the address email@example.com with the subject of CANCELLATION and indicating your exact name and email address. In this way we will be able to make sure that the contact is correctly deleted from the mailing list for these purposes, and the Company also undertakes to send an email confirming the cancellation. In any case, it is understood that all communications relating to the execution of the purchase contract will continue to be made by email or in any case through the channels indicated by the customer during registration
To the extent permitted by law, we decline any responsibility for any loss or damage (whether direct, indirect, economic or consequential) deriving from accessing and using the Site or from any content offered and / or downloaded, from the inability to use the Site or any other error in the provisions of the Site, any viruses or codes for telematic attacks that can be downloaded, as well as any other defect that may be transmitted through the Site, even where they may derive from our negligence and even if we have been expressly informed of the possible occurrence for such loss or damage.
Art. 13 Copyright and Trademarks
All content offered or made available on the Site, such as text, graphics, logos, icons, images, audio files, digital material and data collections are the property of the Company or its content providers and, therefore, protected by national laws. and international rights in the field of intellectual property.
Trademarks, graphics, logos, page titles, icons, scripts and service names included or made available through the Site are to be considered trademarks or commercial image of the Company in Italy and other countries. Any other trademark contained on the Site that is not owned by the Company is the property of its respective owner, who is not necessarily affiliated with, connected or sponsored by the Company. (at the moment to refer only to Palazzo del Duca)
Art.14 Jurisdiction and applicable laws
Art. 15 Links and other websites
Art.16 Information – personal data
The information collected is used to improve the content of the Site, for sending email newsletters and for marketing purposes. This information will not be disclosed to third parties without explicit consent, (with the exception of the company Palazzo del Duca (VAT number 01216140523,) as a company connected to Cantina Ripoli for the obligations provided for in the Ripoli Note delivered), by ticking the box on our website : only in this case or unless expressly required by law, we will proceed to communicate your personal data to third parties, allowing them to send you information on products similar to those previously requested.
For registration in the Contact list, name, email address and company name or name may be required. The user’s right to cancel it remains unaffected, as described in art. 11. Following registration, periodic emails will be sent containing information relating to products and services, as well as upcoming events.